Returns & Refunds

We make every item just for you, the moment you order it — so it's printed with care and sent your way fresh. But we get it: sometimes a size runs small, a parcel takes a knock in transit, or something just isn't the one. That's what this page is for.

You have 30 days from the day your order arrives to make things right. No riddles, no fine-print traps. Here's exactly how it works.

The short version

  • 🛠️ Arrived damaged, faulty, misprinted, or just plain wrong? We replace it or refund you — free. You usually don't even need to ship it back.
  • 🔁 Changed your mind or picked the wrong size? Send it back unused within 30 days and we'll refund, exchange, or give store credit. You cover the return postage.
  • ✋ Personalised, custom, or hygiene items (think face masks, underwear) can't be returned unless they arrive faulty.
  • 🇪🇺 Shopping from the EU / Germany? You also have a statutory 14-day right of withdrawal and a 2-year warranty on defects — and our 30-day window goes further than the law requires. Details below.

1. Something's wrong with your order

If your item turns up damaged, defective, misprinted, or it's the wrong product or size from what you ordered, that's on us to fix — and it won't cost you a thing.

  • Report it within 30 days of delivery.
  • Send us a quick photo of the issue (and the shipping label if you have it). This lets us sort a free replacement or refund fast.
  • In most cases you won't need to post the item back — keep it, bin it, or gift it, whatever's easiest.

We'll either reprint and reship the item or refund you in full, including any shipping you paid. Your call.

Quick note on hygiene items: sealed products like face masks and underwear can't be replaced through a physical return for health-and-safety reasons, but if they arrive faulty we'll still make it right with a replacement or refund — just send a photo.

2. Changed your mind or need a different size

Totally fine. If the item simply isn't what you hoped for, you can return it within 30 days of delivery, as long as it's:

  • unworn, unwashed, and unused,
  • in its original condition, and
  • ideally back in its original packaging.

Here are your options:

  • Exchange it for a different size or product,
  • Refund to your original payment method, or
  • Store credit (we'll often add a little extra as a thank-you for keeping it in the family).

Because these items were made specifically for you, return shipping for change-of-mind returns is covered by you. Once your return reaches us and passes a quick check, we'll process your exchange or refund.

3. For our customers in the EU & Germany 🇪🇺🇩🇪

You're protected by EU consumer law, and we honour all of it — then add more on top.

Your 14-day right of withdrawal (Widerrufsrecht)

You have the right to cancel your order within 14 days of receiving it, without giving any reason. You don't need a defect or an excuse — you can simply change your mind. (And since our standard window is 30 days, you've got even longer with us than the law requires.)

To exercise your right of withdrawal, just send us a clear statement of your decision — email is perfect — before the 14 days are up. You're welcome to use the model withdrawal form below, but you don't have to.

Once we receive your cancellation, we'll refund all payments received from you, including standard outbound shipping, within 14 days. You return the goods promptly (within 14 days of telling us), and you cover the cost of sending them back.

Your 2-year warranty on defects (Gewährleistung)

Separate from the above, EU law gives you a 2-year statutory warranty if an item is faulty or not as described. If a defect appears, contact us and we'll repair, replace, or refund as your rights require — at no cost to you.

One exception — personalised items

Under EU law, the 14-day withdrawal right doesn't apply to goods that are made to your individual specifications or clearly personalised (for example, a product you customised with your own name, text, or uploaded image). Your 2-year warranty for defects still fully applies to these.

Model withdrawal form (you may copy and return this, but it's optional):
To StreetCanvas, support@streetcanvasco.com, [your registered business address]: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods [describe goods], ordered on [date] / received on [date]. Name of consumer(s): ______. Address of consumer(s): ______. Signature (only if on paper): ______. Date: ______.

4. Items we can't accept back

Unless they arrive faulty, the following can't be returned or refunded:

  • Custom or personalised products made to your specifications.
  • Sealed hygiene items (e.g. face masks, underwear) once opened.
  • Gift cards.
  • Items returned without prior contact or outside the 30-day window.

5. How to start a return or report a problem

  • Email us at support@streetcanvasco.com within 30 days of delivery.
  • Include your order number and a quick line on what's up.
  • If the item is faulty or wrong, attach a photo — that's all we need to fix it fast.
  • We'll reply within 1–2 business days with next steps and, where needed, a return address.

Please don't send anything back before contacting us — our return address depends on your situation, and items sent without a heads-up can get lost.

6. Refunds — how and when

  • Once your return is received and checked (or your problem report is approved), we'll process your refund to your original payment method.
  • Refunds typically land within 5–10 business days, depending on your bank or card provider.
  • For EU withdrawals, refunds are issued within 14 days as described above.
  • Original shipping is refunded when the return is our fault or you're exercising your EU right of withdrawal; for change-of-mind returns, original and return shipping aren't refunded.

7. Late or missing refunds

If it's been longer than expected, please check with your bank or card provider first — there's often a processing delay on their end. Still nothing? Email us at support@streetcanvasco.com and we'll chase it down with you.

We're a small team and we genuinely want you to love what you ordered. If anything here doesn't fit your situation, just reach out — we'd always rather talk it through than hide behind a policy.

StreetCanvas
[Registered business name & address — required for EU sales]
support@streetcanvasco.com